Privacy Policy

The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. 

At ArcStone Securities, LLC, we are committed to protecting the privacy and security of your non-public personal information. Our goal is to help you understand how we collect and use the information you provide to us. Whether you are a current or former customer, our practices are the same.  

  • All non-public personal information is confidential

  • Information security is a top priority at ArcStone Securities, LLC

  • We do not sell identifiable information to third parties

  • We do not share your non-public personal identifiable information with outside parties except as permitted or required by law

We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, ArcStone Securities and Investments Corp. follows different principles in accordance with worldwide practices for customer privacy and data protection.

  • We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone.

  • We’ll use state-of-the-art security measures to protect your information from unauthorized users.

 

NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes: 

  • To make the site easier for you to use by not having to enter information more than once.

  • To help you quickly find software, services or information.

  • To help us create content most relevant to you.

  • To alert you to product upgrades, special offers, updated information and other new services from ArcStone Securities and Investments Corp.

 Collection of Information

We may collect non-public, personal information about certain owners and control persons in the following manner:

  • Due diligence information provided by your firm upon request from ArcStone Securities, LLC

  • Information provided by your firm in response to ArcStone Securities, LLC’s Beneficial Owner Rule and AML requests

  • General information provided by your firm related to transactions with ArcStone Securities, LLC and our affiliates.

CONSENT

If you choose not to register or provide personal information, you can still use most of www.arcstoneglobalecurities.com. But you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding ArcStone Securities and Investments Corp. products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from ArcStone Securities and Investments Corp.

ArcStone Securities and Investments Corp. occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.

ACCESS

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the Visitor Center. There, you can:

  • View and edit personal information you have already given us.

  • Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.

  • Sign up for electronic newsletters about our services and products.

  • Register. Once you register, you won't need to do it again. Wherever you go on www.arcstoneglobalecurities.com, your information stays with you.

 

SECURITY

ArcStone Securities and Investments Corp. has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

In addition, your transactions are guaranteed under the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than $50.00 in fraudulent credit card charges. If your bank does hold you liable for $50.00 or less, we'll cover your liability provided the unauthorized, fraudulent use of your credit card resulted through no fault of your own and from purchases made from us over our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

ArcStone Securities and Investments Corp. strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

 

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Canada or any other country where ArcStone Securities and Investments Corp., its subsidiaries, affiliates or agents are located.

 

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.

  

NOTICE TO PARENTS

Parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

 

The ArcStone Securities and Investments Corp. site does not publish content that is targeted to children. However, if you are concerned about your children providing ArcStone Securities and Investments Corp. any personal information without your consent, ArcStone Securities and Investments Corp. offers a Kids account. It allows parents to give parental consent for the collection, use and sharing of children’s (ages 12 and under) personal information online.

 

ENFORCEMENT

If for some reason you believe ArcStone Securities and Investments Corp. has not adhered to these principles, please notify us by email at info@arcstoneglobalsecurities.com, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

 

ELECTRONIC PRODUCT REGISTRATION 

When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile Center, click on Update Profile, and edit any of the Personal Information in your profile. If you haven't already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.

 

CUSTOMER PROFILES

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.arcstoneglobalsecurities.com, allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register – just use your Registration ID to identify yourself.

 

What we do with the information you share

When you join us, you provide us with your contact information, including your email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

ArcStone Securities and Investments Corp. will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ArcStone Securities and Investments Corp. or the site; (b) protect and defend the rights or property of ArcStone Securities and Investments Corp. and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of ArcStone Securities and Investments Corp., its Websites, or the public.

How We Protect and Use Customer Information

We maintain physical, electronic, and procedural safeguards that comply with federal standards to secure your non-public personal information. We only grant access to non-public, personally identifiable information about our customers to employees of ArcStone Securities, LLC and its affiliates. We will only disclose this information as permitted or compelled to do so by law.

If you have any questions about your personal information or about ArcStone Securities, LLC privacy policies and practices, please feel free to contact us at info@arcstonesecurities.com

FINRA Public Disclosure Information

FINRA Rule 2267, requires the following information be provided to you:

(1) The FINRA BrokerCheck hotline number is 1-800-289-9999;

(2) The FINRA Website address is www.finra.org (NEED HYPERLINK) and (3) FINRA has a brochure available describing FINRA BrokerCheck.

Anti-Money Laundering Disclosure

To help the government fight the funding of terrorism and money laundering activities, Federal law requires certain financial institutions such as ArcStone Securities, LLC to obtain, verify, and record information that identifies each person who opens an account. What this means for you;

  • When you sign an engagement agreement with ArcStone Securities, LLC, we will ask for the name, address, date of birth and other information about certain owners, control persons and/or officers of your company as required by FINRA, SEC and Department of Treasury AML rules and regulations.

  • We may also ask to see other identifying personal and corporate document to verify identification and control persons.

  • For any further information regarding these disclosures, please feel free to contact us.

SIPC Disclosure ArcStone Securities, LLC Securities, LLC is a member of the Securities Investor Protection ("SIPC"), which provides account protection for the net equity of a customer's funds and securities positions. SIPC provides $500,000 of primary net equity protection, including $100,000 for claims for cash ("SIPC Coverage"). Visit www.sipc.org for more information about SIPC Coverage. Account protection applies when a SIPC member firm fails financially and is unable to meet its obligations to its securities customers, but does not apply to losses from the rise or fall in the market value of investments or to SIPC ineligible assets such as private placements, private REITs, or any investment contracts or other securities that are not registered as securities.

Please note that the business that ArcStone Securities, LLC conducts is not covered by SIPC insurance. There should be no expectation transactions advised on by ArcStone Securities, LLC are protected by SIPC.

Business Continuity Plan Disclosure

ArcStone Securities, LLC has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.

Contacting Us – If after a significant business disruption, you cannot contact us as you usually do at our personal phone numbers, you should contact us at: info@arcstonesecurities.comor go to our website at www.arcstonesecurities.com.

Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our clients to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.

Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternate communications with clients, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; and regulatory reporting.

Our internal IT systems as well as our data archiving vendors, back up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our data archiving vendors that their primary objective is to restore and provide us access to all of our records as well as our client’s records within 48 hours.

Varying Disruptions – Significant business disruptions can vary in size and scope, such as only our firm’s main office, the city where we are located or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In the event of a significant business disruption, we have plans in place to move to a back-up location or remote locations as necessary. In either situation, we plan to continue in business, transfer operations to an alternative work location if necessary, and notify you through our website www.arcstonesecurities.com or our client emergency email info@arcstonesecurities.com as to how to contact us.

For more information – If you have questions about our business continuity planning, please contact us at: info@arcstonesecurities.com